🚚 Shipping Policy

Thank you for shopping with Orolay. We aim to provide you with a smooth and reliable delivery experience.

1. Processing Time

• Orders are processed within 3–5 business days after payment is confirmed.
• During peak seasons or promotions, processing may take slightly longer.

2. Shipping Methods & Delivery Time

• Standard Shipping: 7–12 business days
• Expedited Shipping: 3–7 business days
• Delivery times may vary depending on your location and carrier delays.

3. Shipping Fee

• We offer free standard shipping on qualifying orders (order threshold can be adjusted as needed).
• Expedited shipping fees will be calculated at checkout.

4. Tracking Orders

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package through the carrier’s official website.

5. International Shipping

• We ship worldwide to most countries.
• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

6. Lost or Delayed Packages

• Orolay is not responsible for delays caused by carriers, customs clearance, or factors beyond our control.
• If your package is lost, please contact our customer service team for assistance.